KerlHive ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
KerlHive is operated by Heelheid Business Acquisition & Management Ltd. (the "Company").
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to the KerlHive website
- Individuals who sign up for early access, waitlists, or updates
- Caregivers, families, organizations, partners, and investors who submit information through our forms or communications
This policy applies before and after product launch, and will evolve as our services expand.
2. Information We Collect
a. Information You Provide Voluntarily
We may collect the following information when you interact with us:
- Full name
- Email address
- User type (e.g., Caregiver, Family/Care Seeker, Organization, Partner/Investor)
- Optional information you choose to share through forms or messages
If you choose to join a caregiver community (such as WhatsApp), that interaction is subject to the privacy policies of the third-party platform used.
b. Information Collected Automatically
When you visit our website, we may automatically collect limited technical data such as:
- Browser type
- Device information
- Pages visited
- Time spent on the site
- Referring URLs
This data is collected using cookies or similar technologies for analytics and performance improvement purposes.
3. What We Do Not Collect
At this stage, KerlHive does not:
- Collect medical records or patient health information
- Provide medical advice, diagnosis, or treatment
- Store sensitive personal health data
KerlHive is a technology, education, and coordination platform — not a healthcare provider.
4. How We Use Your Information
We use the information we collect to:
- Communicate with you about KerlHive updates and early access
- Manage waitlists and community participation
- Understand user interest and improve our offerings
- Respond to inquiries and requests
- Support marketing, sales, and client success activities
- Maintain the security and performance of our website
We only use your information for purposes that are reasonable and relevant to KerlHive's mission.
5. Legal Basis for Processing (Canada & International)
We process personal information based on:
- Your consent (when you submit forms or opt in)
- Legitimate business interests, such as improving our services and communicating with interested users
- Legal or regulatory requirements, where applicable
You may withdraw your consent at any time (see Section 9).
6. Cookies & Analytics
We may use cookies and similar technologies to:
- Understand website usage
- Improve functionality and performance
- Measure marketing effectiveness
You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.
7. Third-Party Services
We may use third-party tools and platforms for:
- Email communication and newsletters
- Analytics and performance tracking
- Marketing and customer relationship management
- Messaging or community engagement tools
These providers only have access to information necessary to perform their services and are required to handle data responsibly.
KerlHive is not responsible for the privacy practices of third-party platforms you choose to interact with independently.
8. Data Storage & Security
We take reasonable technical and organizational measures to protect your information against:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
While no system is 100% secure, we are committed to safeguarding your information using industry-appropriate standards.
9. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to communications
- Request deletion of your information (subject to legal obligations)
To exercise these rights, contact us using the details below.
10. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Meet legal, regulatory, or operational requirements
When information is no longer needed, it is securely deleted or anonymized.
11. International Users
KerlHive may be accessed by users outside Canada. By using our website, you acknowledge that your information may be processed in jurisdictions with different data protection laws than your own.
12. Children's Privacy
KerlHive is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will always be posted on this page with a revised "Last updated" date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
Email: hello@kerlhive.com